IR Labs
Problem
The economic impact of COVID-19 is well documented. The US government provided support to SMBs through the Payroll Protection Program in 2020 and 2021 which expired. This program was then expanded to help provide a stimulus boost to companies that kept employees on payroll during the pandemic via a new program called Employee Retention Tax Credit. This program differs from PPP in that it is not facilitate by banks, but rather it is a payroll tax refund program facilitated by expert third party processors.
Solution
IR is an expert third party processor for ERTC but had 100% manual processes throughout their user experience. They brought me in to design and build a product-centric service delivery that focused on a simplified and augmented user experience that reduced friction for both internal and external users with the end goal to expedite the refund process delivered via custom full-stack web and mobile apps. I also built a vertically integrated Product Development team of over 60 ppl from scratch in less than 120 days.
Role
Product Catalyst
Scale
To date > $6B has been put back into the hands of SMBs throughout the US
Funding
Bootstrapped
Result
In Flight
Categories
Web
Mobile
FinServ & Tax
B2B
